Frequently Asked Questions

Bonus numbers are additional numbers drawn alongside the main lottery numbers. Players do not select them separately. In some lotteries, matching the main numbers plus the bonus number(s) may qualify the player for enhanced or additional prize tiers, according to the official rules of that lottery. 

Some lotteries require players to select both regular numbers and one or more special numbers. These are chosen in separate fields on the participation form. Depending on the lottery rules, special numbers may determine eligibility for jackpots or certain secondary prize tiers. 

The number of lines available depends on the specific lottery and is displayed when purchasing your entry. Each additional line represents an additional entry and increases the total cost accordingly. By selecting multiple lines with different number combinations, you participate in the draw with more entries. If identical number combinations are selected across multiple lines and they win, the corresponding prize amount will be paid for each winning line. 

A lottery line is a single set of numbers selected for participation in a draw. One line equals one entry. In some lotteries, a line consists of two parts: regular numbers and special numbers. Matching the required numbers in a single line is sufficient to win a jackpot, if applicable. Purchasing multiple lines allows you to participate with several number combinations in the same draw. 

We offer a wide variety of popular international lotteries, allowing every player to choose according to their preferences. Some players prefer larger jackpots, while others focus on better odds, multiple prize tiers, or lower entry costs. You can find detailed information about each lottery on its dedicated game page. If you need assistance, our support team will be happy to help you make an informed decision. 

Yes, our website is fully optimized for mobile devices. You can easily access and play lotteries using your smartphone or tablet. 

The draw time for each lottery is listed in the description section on the respective game page, under the participation form. 

To ensure that our agents have sufficient time to purchase your ticket or secure your bet before the draw, entries must be submitted before the cut-off time. The cut-off time varies depending on the lottery and is typically 4–5 hours before the official draw. 

The jackpot increases with each draw if there is no jackpot winner. The amount of the increase depends on the specific lottery. When the jackpot is won, the next draw starts at the minimum guaranteed amount, which also varies by lottery.

You can find detailed information about how the jackpot is calculated on each lottery’s page under the participation section.

You must be at least 18 years old to participate in any lottery. We reserve the right to request age verification before processing any winnings. 

In accordance with applicable legal and regulatory requirements, we are required to verify our users’ identities before processing certain transactions. This helps prevent fraud, money laundering, terrorist financing, and other unlawful activities. Once your verification is successfully completed, you will be able to use our services without restrictions, subject to our terms and conditions. 

KYC (Know Your Customer) verification is a standard identity verification procedure used by financial service providers worldwide. As a company operating in compliance with international security and anti-fraud standards, we may request documentation to confirm your identity and, where necessary, your address. This process helps ensure the safety and integrity of our platform. 

To ensure a smooth withdrawal process, please follow these guidelines:

• Provide a valid and active email address, as important notifications may be sent to you.

• Use only payment methods (including bank cards) that are registered in your name.

• Withdraw funds using the same payment method that was used to pay for the winning entry, where applicable.

• Carefully review all payment details before submitting your withdrawal request.

To withdraw your winnings, go to the "Withdrawals" section and select the payment method you used for the original transaction. Enter the required payment details and specify the amount you wish to withdraw. If any additional information is required, our support team will contact you promptly. 

No. We do not charge any commission on your winnings. However, payment providers or banks may apply their own transaction fees, which are beyond our control. 

Yes. Your winnings are credited to your account balance and can be used to participate in future draws at any time. 

All withdrawal requests are reviewed by our finance department. Most withdrawals are processed within 1-2 business days, depending on internal verification procedures and banking timelines. 

Approved winnings, after any applicable taxes or official deductions required by the lottery operator or relevant authorities, are credited to your account balance on our website. 

To check whether your entry is a winner, log in to your account and open the relevant entry in the "My Profile" section. If your entry has won, the prize amount will be displayed there. Winnings are processed automatically after official results are confirmed. 

After each draw, results are published in the relevant section of our website, usually within a few hours after they are officially released.  

In addition to the jackpot, each lottery includes several secondary prize tiers. In some lotteries, matching as few as 1–3 numbers may qualify you for a minimum prize, depending on the rules of that specific lottery. The more numbers you match, the higher the potential prize. 

The jackpot is only one of several prize categories available in a lottery. Depending on how many numbers you match, you may qualify for secondary prizes. Each lottery features its own prize structure. Some prize amounts are fixed and remain the same for every draw, while others vary depending on the prize pool, the number of winners, and other factors. Detailed information about prize categories is available on each lottery’s page. 

Small and, in some cases, medium prizes are credited to your website account and can be withdrawn via the "Withdrawals" section. Larger winnings are transferred directly by the insurance provider to your bank account. The processing time may vary depending on factors such as the prize amount, your country of residence, banking procedures, and regulatory requirements. However, all payouts are processed within a reasonable time frame in accordance with applicable procedures. 

Smaller prizes are paid directly from our operational funds to your account on our website. Jackpots and other large prizes related to result-based bets are paid by independent insurance providers directly to your registered bank account. There is no need to claim the prize in person in the lottery’s country. 

When you place a bet on lottery results, no physical ticket is purchased on your behalf. Instead, your entry is financially secured through agreements with reputable third-party insurance providers. If your selected numbers match the official results, the corresponding prize amount will be paid directly to your bank account. There is no need to travel to the country where the lottery is held. 

Taxes may be incurred depending on the winning amount.

1. Less than $600: No additional tax is imposed.

2. More than $600 and less than $100,000: A 24% Federal Tax, approximately 10% U.S. Purchasing Agency Income Tax by Receiving a jackpot proxy, approximately 34% in total.

3. Big Prize Winner: Assuming that the jackpot is 100 billion Korean won, 38 percent of the jackpot, or 38 percent, must be paid to the U.S. government. The actual amount that winners receive is about 62 billion won. 

The first and second prize winners cannot be received by proxy from the purchasing agency and are received directly by the applicant in India.​ 

Scanned copies of your tickets are available in the "My Profile" section of your account. If the scan is not yet visible for a specific draw, it may still be in the process of being uploaded. The copy will become available as soon as it is processed. 

Please check whether any of the following applies:

• The requested withdrawal amount is below the minimum withdrawal limit.

• You are attempting to withdraw bonus funds, which are non-withdrawable.

• You are attempting to withdraw deposited funds that have not been used for eligible participation. Unused deposits may be refunded upon written request sent from your registered email address to support@MegalottoUSA.com.

If none of the above applies, please contact our customer support team for further assistance.

If you experience difficulty completing a payment, please contact customer support via email at support@MegalottoUSA.com or through online chat. To help us resolve the issue quickly, 

please provide the following details:

• The payment method you are using

• Whether the issue appears to originate from our website or your payment provider

• Any error message displayed (if applicable)

Providing a screenshot of the error page will significantly speed up the resolution process.

Occasionally, payment providers conduct maintenance or experience temporary delays in confirming transactions. If the amount has been deducted from your account but your participation has not been confirmed, please contact us at support@MegalottoUSA.com or reach out via live chat for immediate assistance. 

Please note that draw results are published after they are officially confirmed. We update the results on our website as soon as they become available from official sources. Thank you for your patience. 

If your account has been temporarily blocked, it may be due to multiple unsuccessful login attempts or a security review. To clarify the reason or restore access, please contact our customer support team for assistance. 

If the website is not displaying properly, please contact us at support@MegalottoUSA.com and include a screenshot of the issue. This will help us resolve the problem more quickly. You can also contact us via live chat for prompt assistance. 

Transparency and fairness are core principles of our service. All winnings are paid in accordance with the applicable lottery rules and our terms and conditions. Please note that payment providers or banks may apply their own transaction fees, which are beyond our control. Additionally, certain lotteries may be subject to taxes or mandatory deductions imposed by the relevant authorities in the lottery’s jurisdiction. 

MegalottoUSA uses industry-standard security measures to protect user data and transactions. Our website operates exclusively over HTTPS and utilizes 256-bit SSL encryption to safeguard sensitive information. SSL technology encrypts personal data, including passwords and payment details, during transmission. We continuously implement appropriate technical and organizational measures to maintain platform security. 

To change your password, log in to your account and go to the "Profile" section. There, you will find the password update form where you can securely set a new password. 

If you have forgotten your password, you may contact our customer support team. 

Click the "sign up" button on the website and complete the required fields in the registration form. Once all necessary information is provided, confirm your registration by following the on-screen instructions. 

Yes. To participate in any lottery on our website, you must create an account. Registration allows us to verify users, ensure transaction security, and provide access to all platform features. The registration process is quick and only takes a few moments. You may browse publicly available information on our website without registering. 

If a draw is canceled due to the lottery operator’s official decision, the corresponding amount will be automatically returned to your account balance. To request a refund of unused deposited funds, please send a request from your registered email address to our support team. Please note that completed orders and bonus funds are non-refundable. 

Deposited funds may be eligible for withdrawal under certain conditions. If no promotional bonuses or special offers have been activated or used, you may request a refund of your unused deposit. However, if a bonus or promotional benefit has been applied and utilized, the associated deposit may become non-withdrawable in accordance with our bonus terms. 

To make a deposit, go to the "Deposit" section, enter the desired amount, and click the "Deposit" button. Then select your preferred payment method from the available options or enter your bank card details. You will be redirected to the secure payment provider’s page to complete the transaction. 

Available payment methods may vary depending on your country or region. To see the payment options available to you, proceed to the order confirmation page of the selected lottery. The system will automatically display the payment methods supported in your location. 

Bonus funds are credited to your personal account and may be used exclusively to place entries on our website. Bonus funds are non-withdrawable and cannot be transferred or redeemed for cash.